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AI Engineering Assistants

Meet ICE & CIRA

Two specialist AI assistants built for the marine and offshore industry. ICE handles technical engineering — CIRA handles parts, orders and logistics. Both available around the clock.

ICE

Intelligent Cooling Expert

Technical diagnostics, refrigerant conversions, system troubleshooting, regulatory compliance and engineering guidance.

Online — Technical

CIRA

Cooling Intelligent Response Assistant

Spare parts requests, sales orders, pricing, stock availability, delivery tracking and logistics support.

Online — Commercial

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Available 24/7

Both ICE and CIRA are online around the clock — no office hours, no hold queues

Expert Technical Depth

ICE draws on 30+ years of marine refrigeration engineering knowledge for precise diagnostics

Parts & Logistics

CIRA handles stock availability, quotations, lead times and worldwide delivery coordination

Engineer Escalation

When an emergency requires human intervention, ICE or CIRA connects you directly to our on-call team

Scope of Knowledge

What Each Assistant Handles

ICE

Intelligent Cooling Expert

Refrigerant conversions and retrofits — R22, R404A, R410A, R448A, R449A and beyond

Technical troubleshooting and fault diagnostics for marine refrigeration and HVAC systems

System servicing, maintenance scheduling and repair procedures

Installation guidance, commissioning and best practices for all vessel types

Equipment performance analysis, energy efficiency and failure investigation

Regulatory compliance — F-Gas 2025+, EPA, IMO, IGC Code and class requirements

Compressor selection, system design and refrigerant circuit engineering

CIR

CIRA

Cooling Intelligent Response Assistant

Spare parts requests and component identification across all major marine refrigeration brands

Sales quotations, pricing enquiries and order processing

UK stock availability checks and lead time confirmation

Worldwide delivery scheduling, port agent coordination and logistics support

Order tracking, status updates and delivery confirmation

Account and administrative enquiries, invoice and documentation requests

Global sourcing for hard-to-find or obsolete marine refrigeration components